Establishing Trust for Success

“..the most essential tool [mgrs] have in getting quality performances is a trusting relationship w/ the ppl who work for them.” S. Culbert (as tweeted by @estherderby earlier today)

If a trusting relationship is key for the manager, it is also key for the reporting employee. Therefore, I conclude that trust is foundational for success in your career – period.

So you do you go about establishing trust?

My favorite definition of trust comes from Steve March, on faculty with Michael Port’s Booked Solid University. According to Steve, trust has 3 parts: sincerity, competence, and reliability.

  • Sincerity asks: Is the person sincere? Are they well-intentioned and honest?
  • Competence asks:  Are they competent? Do they have a proven track record of being capable of what you are trusting them to do?
  • Reliability asks: Are they reliable? Have they demonstrated they will come through for you, and fulfill their commitments?

If you want to establish trust with your manager, your peers, or your staff, you need to address each of these components.

  • Are you sincere?  Do you tell the truth? Do you mean what you say?  Are you authentic?  Look at what you say as well as what you do.
  • Are you competent?  Have you demonstrated that you are good at the things they are looking at you to do? Can you cite specific examples where you demonstrated your skills and abilities?
  • Are you reliable?  Do you follow through on your commitments?  Do you do what you say you’re going to do?  Can you cite examples?

If you find yourself falling short in any of these areas, you may need to make some changes to establish your trustworthiness.  But take hear, now you’ll find it is within your control to do so.

Also note, even in an interview, you can establish trust.  You can offer examples that demonstrate your competence and reliability.  And you can be sincere in your conversation.

You can develop this essential tool for success: trust.

Would you share your trust-building tips with me here?

3 comments to Establishing Trust for Success

Leave a Reply

You can use these HTML tags

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

  

  

  

Client Stories

What did you need at the time you hired Lori?


I wanted to work in my industry and didn't know how to progress any further than I was. I knew I had much experience that could be put in the industry of my choice but not how to parlay that experience. I needed guidance.

What did you and Lori do together?


Many, many things. Overall, to get clear in my mind what I offered and really what I wanted in a work environment. Every week was another epiphany after another. One of my favorites was the "knowing your core values". Having had some experience on this subject I was all ready to dive-in. Core Values is key. Knowing your core values. 

Lori makes it so easy to pinpoint. One time we were speaking about something else and we both realized...OMG...that is a core value for me. I hadn't written it down before, but discovered later that if ever a core value fit me...it was the one I mentioned at that time.  Knowing that piece of information also answered a long standing question in my head.  One of the "why's" as to my constant upset with other places I had worked.

What were the results from working with Lori?


Many things. One is a great looking resume. I thought, wow, I look good and it was all from work I had already done elsewhere but didn't know how to say it or present it. Another is the clarity of knowing where I will feel good when I do work. What I really want and with the kind of people I really want to work with on a daily basis. This entire process is so valuable. The best money I ever spent and I am not kidding or exaggerating. I was only hoping it would be valuable and it really was valuable.< I know stuff and it has value and is marketable. Lori showed me those things and it gives me confidence.

Anything else you’d like to add?


Lori delivers above and beyond. The highest quality of exchange, 'more than you expected.' I told my friends this over and over: 'I wish I had her 10-20-even 30 years ago.' Every one, and I mean EVERYONE, needs a Lori. Her understanding,patience, how she problem solves, putting things in simple terms, was mind blowing. I wish I could that well. I present a problem and she could turn it around and yes...another epiphany.

Lori, is worth every penny. It isn't about a title. It is about enjoying everyday doing work you love with people you like and are like minded. You'll know what you are looking for when you interview.  I never say this, but I will say it here. Lori is a major key into the rest of my life doing what I always wanted to do. That is: Being happy doing what I do, everyday. Something I have been saying for years. Allowing Sherlock...to be Sherlock.  Finding my people. They are out there and now I know what I am looking for in that respect.

LORI ROCKS!!!!!!

Sherlock Ganz, Los Angeles, CA